Workplace Conflict Resolution
How to handle conflict in the workplace
A vital skill for all managers
Fast, effective strategies
It is often the seemingly insignificant conflict that snow-balls.
The comment that is left un-checked.
The behaviour in a meeting that should have been called out.
In times of stress, all of these ‘little’ incidents have the potential to be ‘the straw that breaks the camel’s back’.
Managers have to pick up, and act upon these little incidents straight away, rather than just letting them go.
For example, simple line like ‘hey, I heard you say XYZ, would you let Y finish before you jump in.’ can make an instant and massive difference.
85% of all conflict in the workplace is going to be caused by communication.
Identifying whether the conflict was caused by a break-down in communication is a great starting point.
Then you can check if assumptions were made.
Did someone fill in the communication bits that were missing and this started a rumour?
Did someone break the ‘unwritten rules’?
Or, on a deeper level, is this about a clash of values?
Our CEO, Natalie Ashdown is a highly experienced and skilled coach. Natalie is often called into workplaces to do mediation. She has an exceptional track record of helping people get back on track. Not just resolving issues in the short term. Helping people find a resolution that is going to work well into the future.
Resolving workplace conflict is something that we are passionate about at Open Door. We want happy, healthy workplaces where people are proud to come to work and are high performing in their work.
The use of coaching and mediation is a highly effective way to help you achieve your business outcomes.