What makes a great coach? Decision Making

Our job is to build good strong decision makers

Watch Video

Well it’s official! What Makes a Great Coach? has hit Amazon #1 Best Seller in Australia across Leadership, Organisational Behaviour, Workplace Culture, Teams, Management Skills, Leadership Training, Sports Coaching, Tennis…and most importantly Mentoring and Coaching.

We are so grateful for your support, messages and for helping us celebrate.  And we are looking forward to continuing the momentum by discussing the top 10 practices in our forthcoming Coaching Café’s.

This week we focus on Decision-making. And there is a very clear message in the Book that our job as leaders and coaches is to build the decision-making capability in the people we are working with.

Listen to the Coaching Cafe podcasts

Alicia Molik

Deferring rather than decision-making

We often see people deferring a decision to their manager, stating reasons such as ‘that’s above my pay grade’. When often it is well within their roles and responsibilities.  If we make all the decisions, how are our team members to learn themselves? Furthermore, what do they do when you are not around?

As Alicia Molik, former WTA World No. 8 tennis player; Australia Federation Cup captain says:

‘It’s important for a player to problem-solve. Even though you (the coach) know the answers. And you know the information. Or want to give it to them quickly. Unless they make the decisions themselves, they are not going to make the changes.’

Building strong decision-makers has benefits

In the workplace, whilst people may not be making as many decisions, the need for decision-making is critical. Allowing our team members to make decisions builds their confidence and helps them to take responsibility and accountability. Furthermore, if they make the wrong decision, then depending on the situation, this can be unpacked as a learning experience. For example, just as we see on the tennis court.

Allowing our team members to make decisions also enables them to adapt to different situations and circumstances.

Importantly, this leads to a more innovative workplace. Indeed, a more inspired and motivated workplace.

It also builds their ability to make important decisions when they count the most. And to be accountable to act on their decisions.

It starts with asking great coaching questions.  And you can find out more about our ICF and government accredited coaching programs here.

The sliding doors moment

The theme of decision-making is explored on Emma’s The Coaching Podcast. Particularly via the Sliding Doors Question. Emma frames the following question:

‘Tell us about a sliding doors moment. When your life is heading one way and something happens or someone walks into your life and you end up turning dramatically left or right.’

We will have many of these moments throughout our careers. But often there are critical decisions we will make that send our lives in a different direction.

Importantly, as coaches in the workplace, we can influence and be catalysts for these sliding doors moments in the people that we work with.

Reflecting on our coaching practice

What Makes a Great Coach? gives us the opportunity to reflect on our own coaching practices.  You can listen to Emma and Natalie on the Coaching Café this week.  They share the research and stories around decision-making from the book.  Most importantly more questions that we can all use to reflect on how we coach around building strong decision-makers. Particularly in the people we are working with.

What makes a great coach

FREE Coaching Cafe Webinar

Every week our team of experts present “Coaching Cafe” webinar with topics for Managers, Leaders, Business Owners, and everyone who wants to be a better workplace coach, leading their teams to higher productivity, better outcomes and a happier, healthier workplace.

Join us this Friday for FREE.   Register now.

Register for this week’s FREE webinar

Our programs

Coaching Culture Certification

Coaching Culture Certification

Advanced Coaching Certification

Advanced Coaching Certification

Certificate IV in Workplace & Business Coaching

Coaching course Certificate IV in Workplace and Business Coaching (10834NAT)

Diploma of Organisational Coaching

Diploma of Organisational Coaching

Leader as Coach

Leader as Coach Program

WHAT OUR CLIENTS ARE SAYING

Using the ZOOM meeting worked really well including the breakout session.  A terrific and engaging course, I enjoyed it immensely.

I loved it! It gave me everything I was hoping for (confidence, a framework and many lenses to consider) and more!

It is an excellent program that can be adapted to any area of a workplace. It will assist me with all my communications with other people, delivered by a very passionate facilitator, easy to listen to, flexible and attentive to the class.  I am thoroughly energised by what I have learnt so far.

This is the best program I have ever participated in. The Friday webinars have been great to help me embed the information I have learned. I am really appreciative of everyone that works at Open Door Coaching and the care and effort they put into helping everyone that joins the program.

My workplace skills and capabilities have taken a very positive turn. Where I would get exhausted or overwhelmed by difficult work relationships, I now am equipped and confident to manage these relationships and use some of the models I have learned to get positive outcomes in our interactions.

I thought the online format via ZOOM worked well and for people outside of capital cities, it is a much more affordable and less disruptive way of undertaking the training.

The course has really enhanced and further developed my skillset. What a phenomenal four days for the Zoom face to face part of the course and amazing, quick turnaround on assessment of online modules.

I have confidence in my ability to coach others. My skills have grown significantly and I am so much more conscious of not responding to my team with solutions with a great toolkit to support me. This coaching course has changed my behaviour significantly and positively in my life. Where once I loved solving others problems I now love seeing others solve their own problems.

Great work, this course  is amazing and definitely supports me in my goals. I have always wanted to make a difference and found coaching to be more beneficial than mentoring to support an individual to take responsibility for their own development and to move forward in their goals.

Since starting the program, my work role has not changed, but I have developed as a leader in my ability to develop myself and others. I developed an ability to detect “below the line” thinking, and to develop narrative to move above the line. My listening and questioning skills have grown, and my ability to detect opportunities for growth in self and others.

I feel I have the skills to better lead, manage and coach people in the workplace. The communication skills I have learnt have assisted me in my communications and have improved my relationships at work and home. I thought the program was great. It was challenging and a lot of work. But in the end there were real and useful learning outcomes. I really enjoyed this course and got a lot out of it. It provided me the opportunity to grow personally (the most important output) and gave me some very useful coaching skills

I have grown in confidence and started the journey of becoming a coach. The course provided me with some excellent theory and practical components which have worked together well in helping me along the journey. I now have greater confidence and much better listening skills. I’ve learnt what active listening actually means.  The higher level of confidence has allowed me to develop my coaching skills at a faster than expected rate.

My approach to all personal and professional discussions and my confidence has grown with what I have learnt from the program. I truely believe this program has changed my approach to all I do. I believe I have enhanced my communication and how to read and interact with different personalities types, listening with purpose and communicating with intent to learn and grow others.

I can see the benefits and knowledge and skills in coaching and can see its benefits in self coaching, one on one coaching and team coaching as well as in everyday conversations and conflict resolution. The face to face program and online program is excellent. I have completed various vocational and post graduate study courses and this is the best so far. Natalie Ashdown is an inspirational coach and trainer. Her teaching methods are engaging and very effective. Brigitte Calvert always completes assessment reviews speedily and the feedback was excellent and assisted in the learning process.

I am now comfortable coaching. I see lots of opportunities and I have realised that I have many skills. I have a greater awareness of serving the higher needs of all within my interactions. I am much better at posing appropriate questions to foster internal reflection. I think it is an excellent program.

I’ve learned a lot about myself and how to conduct conversations and am now confident to be able to perform a coaching session and have enjoyed a new sense of learning since commencing the course.

The program enabled me to reflect upon and identify HOW I coach. Throughout the assignment work I revisited my other training guides and has reinforced what I already knew, and also refreshed my knowledge of my coach training. I have a greater awareness of the theory and techniques that I use in my coaching practice each day . My coaching is much more effective as I am spending more time on the issues below the surface which is providing greater value and benefit to my clients.

I am now confident in holding coaching conversations with people. Not only am I able to set up a coaching business, but also my listening skills have improved immensely. This helps me in my business and my sales calls.

I have new skills to use professionally and personally, particularly regarding active listening, powerful questioning and a range of excellent materials to draw upon and reflect upon.

My attitude towards leadership coaching has changed greatly. I used to “teach” leaders how to manage people but now I use coaching to develop leaders’ skills. Whenever staff or managers come to me with a question, problem or issue, instead of giving them the answers, I coach them by asking the “who”, “how” and “what” questions. I have coached staff and managers through performance reviews, career development and employee relations issues.

Totally loving using my new coaching skills in the workplace. Staff are delighted with how I am helping them to solve their own problems. Absolutely loved the course! Would recommend it.

I’ve definitely grown personally as I’ve learnt new communication skills. I’ve started employing those skills in everyday work situations. I’m leading the way for my unit in adopting a coaching culture.

The way I view things has changed from trying to provide answers to helping people find their own answers. I have improved my listening skills and allow space for other’s answers.

PreviousNext

Stay Up to Date

We Have Worked With…

 
PreviousNext
Celebrating the launch of What Makes a Great Coach?WMAGCLittle person who can flyWhat makes a great coach? Purpose