RTO Information

Open Door is a Registered Training Organisation and our provider number is 21858. See our listing on training.gov.au here.

We were first registered as an RTO in November 2006 under the VQRA; re-registered with Australian Skills Quality Authority (ASQA) on 1st October 2012; and again on 1st October 2017. These important milestones are evidence of our ongoing compliance with government standards and our commitment to quality training outcomes.

Our coaching qualifications were renewed by ASQA for 5 years, commencing on 1st January 2015 and we are currently in the process of seeking renewal.
Scope of Registration
Open Door has a limited number of qualifications on our Scope of Registration. This is an important part of our business strategy because we are specialist in leadership and coaching – not trying to be ‘all things to all people’. We have our accredited programs, developed by Natalie Ashdown our CEO that we delivered as public or in-house programs.

Accredited coaching qualifications:

10535NAT: Certificate IV in Workplace and Business Coaching
10536NAT: Diploma of Workplace and Business Coaching

Frequently asked questions:

Are the coaching qualifications national recognised by the government?

Yes. Our Certificate IV in Workplace and Business Coaching and Diploma of Workplace and Business Coaching are nationally recognised training, as indicated by the Nationally Recognised Training logo on the course pages.

Are these qualifications part of the Business Services Training Package?

No. They are accredited courses, owned by Open Door, not part of the Commonwealth owned training package. However, units of competency from the Business Services Training Package are included in our qualifications.

Student Information Handbook
To make an informed decision about your enrolment and if you have any questions throughout your program, you are encouraged to contact us via email to: info@opendoorcoaching.com.au or phone 1300 006 324.

Open Door has also produced a Student Information Handbook which contains important information on our:

RTO structure; vocational outcomes; training guarantee and course duration; training pathways; selection, enrolment and induction; training delivery; provision for LLN; student attendance and behaviour; Staff Code of Conduct; Equity Commitment; Occupational Health and Safety; privacy; Competency-based training; the Assessment Process; RPL arrangements and credit transfer; access to student records; Student complaints and appeals; fees and charges; Refund policy; support, welfare and guidance; student safety.

You can download a copy of the Handbook here: Student Information Handbook.

Open Door is audited by our regulatory authority ASQA and we also undertake internal audits to ensure our compliance with all regulations.

Open Door was audited by ASQA representatives on 15th March 2012 as part of our Continuing Registration as a National VET Regulator (NVR) Registered Training Organisation (RTO). (In other words, our RTO Registration was due for renewal and we audited by ASQA as part of this process).

Any non-compliance rectifications were completed by Open Door and on 28th August 2012 we received a Final Audit Outcome letter that our application to renew our registration as a national VET regulator (NVR) registered training organisation (RTO) had been granted.

Open Door was re-registered by ASQA on the 1st October 2017, until the 30th September 2024.

Learner Survey Reports
As part of our RTO obligations under the 2014-2016 VET Funding Contract Open Door sends a Learner Survey to all of our graduates from our qualifications. This survey has been designed by the government, and we are required to publish the results.

Click here for a copy of Open Door’s 2014 results

Click here for a copy of Open Door’s 2015 results.

These indicators are based on a survey of 305 students and 17 employers. This sample represents 54.7% of this organisation’s training delivery in the 2015 calendar year. The students and employers surveyed for these indicators were selected by this organisation in accordance with national guidelines.

We are proud of these results, however the Learner Survey does not provide enough information that we need to run our business and to ensure that we are bringing the best quality coach training to Organisations.

Therefore we also conduct qualitative surveys with all students about:

‘what has changed since doing their program?’ ‘what do they feel they have achieved?’, ‘how they are applying the coaching skills back into the workplace?’ and ‘how can we improve the programs?’.

Contact us if you’d like to talk more about this.