Our Leading Coaching Course: Certificate IV in Workplace & Business Coaching (11314NAT)

Coach your team to high performance
Grow and develop your coaching skills
Make a difference to people around you

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SELF-PACED STUDY
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A complete coaching course for the workplace

Coach at the international standard and achieve your coaching qualification the Certificate IV in Workplace and Business Coaching (11314NAT). Learn the core skills to have coaching conversations with individuals and your team in the workplace. In addition, build engagement and high performance.

Up until 30th June 2026 your training and assement is delivered by: The Open Door Coaching Group Pty Ltd (RTO Code 21858). From 1st July we are pleased to announce that the coaching courses will be delivered by Australian Institute of Management and Training Pty Ltd trading as IECL Academy (RTO Code 0049)

National Recognised Training
ICF Level 1

Now is the time to be coaching your people

Today’s workplace demands that you effectively communicate; influence and build strong relationships. Furthermore, you need to build engagement and coach people through change. In addition, resolve conflict, reframe negative behaviours, and have feedback conversations. You can use a coaching approach to all these conversations. Importantly, our Certificate IV in Workplace and Business Coaching (11314NAT) includes all of these essential coaching skills.

Understanding when and who to coach

Understand when to coach, when not to across a range of people and situations

Coach others to solve their problems

Gain time back through developing your team and delegating (rather than jumping in)

Engage and motivate your team

Use the approach that engages and motivates your team and builds relationships

Effective feedback conversations

Have better feedback conversations and manage conflict

Performance focused conversations

Achieve higher performance management conversations

Manage and engage people in change

Coach people through change and overcome resistance

Who is this coaching course for?

In general, this course is ideal if you are ticking any of these boxes:

  • Looking to coach for high performance in your workplace;
  • Needing better productivity and accountability from your team;
  • Already coaching in the workplace. Furthermore people tell you that you’re a great coach.
  • Consequently you want to formalise your skills.
  • An experienced consultant or coach. Despite this need the recognition and qualification on your resume.
  • A Coach who wants to upgrade existing qualifications. Alternatively upgrade ‘certificates’ you already have achieved.  To a formal government accredited qualification.
  • Keen to to start your own coaching business.
  • Wanting to explore coaching for personal or career advancement purposes.
  • You are an L&D or HR practitioner or leader.  Particularly leading coaching in the workplace.  Subsequently wanting a straight forward, cost effective solution to train people.

Units of Competency

For a comprehensive overview of the topics covered in the Certificate IV, download our course brochure below.

In summary, the program compromises 8 units:

  • Develop a coaching mindset for workplace coaching (NAT11314001)
  • Develop rapport with individuals and teams in the workplace (NAT11314002)
  • Coach individuals and teams in the workplace (NAT11314003)
  • Apply coaching techniques to workplace scenarios (NAT11314004)
  • Facilitate individual and team’s vision, values and behaviours in the workplace (NAT11314005)
  • Lead effective workplace relationships (BSBLDR413)
  • Demonstrate leadership in the workplace (BSBMGT411)
  • Lead and facilitate a team (BSBXTW401)

Assessment Requirements

The course is designed to accommodate corporate and professional people.

Busy people with demands of the workplace and time pressures. Accordingly, everything we do is mindful of an appropriate work/life balance. Consequently, assessments that you need to complete are practical.  Moreover, all tools can be applied in your workplace immediately. Assessments include:

  • Practical coaching
  • Attend live training (if applicable) or listen to online webinars
  • Completing workbooks and reading
  • Live coaching demonstrations
  • Undertaking a ‘Type Discovery’ profile for your own self awareness and coaching flexibility
  • Practical coaching assignments including a coaching practical, a book review, work on psychological safety and AI in coaching.

More information on this course is available in our Course Guide

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WHAT OUR CLIENTS ARE SAYING ABOUT OUR CERTIFICATE IV IN WORKPLACE AND BUSINESS COACHING

I thoroughly enjoyed the balance of 5-days via Zoom and then working through the modules at my own pace. I thought the course was very well put together and contained excellent materials which i shall be able to continue to use and refer to. i thought it was great!

My understanding of what coaching is and its benefits both personally and within the workplace have completely changed. Coaching absolutely has a place within all workplaces and is an excellent tool to allow workplace managers and supervisors the opportunity to get the most from their colleagues and employees.

Natalie was hilarious and a great facilitator! Brigitte was really encouraging and efficient! I honestly thought it was great and thoroughly enjoyed it!

I have become more confident within my workplace to have the skills to assist others (of all rank levels and superiority) to achieve their goals!

The face-to-face online training was very well done. Even via-zoom, it was very effective. I would recommend this course to others.

I don’t think I had coaching skills prior to completing this Cert IV course. Now, I have so many tools and tips to help others. My personal growth has been amazing!!

I’d like to say all the communication i have had with Open Door Coaching has been 10/10 which make things a lot easier with remote learning and a busy schedule.

Excellent program and I have to say I was worried about face to face through zoom but it worked very well!

I really enjoyed the course and certainly appreciated both Natalie’s energy and skills as a facilitator and Brigitte’s feedback on the assessment part of the course!

I have enhanced my coaching skills and am already experiencing greater fulfilment in my role as a result!

I really enjoyed the way the course was structured, especially doing it online!

This program is extremely useful and very rewarding!

Good Job Open Door! I really loved your content in each module. I found your perspective and heart to coach people was to encourage and help people, and in this your process and content can change peoples lives for the better.
Thank you Natalie, Brigitte, Nick and all at Open Door!

Thank you to the team. I felt so supported and knew if I had questions that I wouldn’t be on my own. The quality of the activities was fantastic!

My coaching skills have grown immensely with so much theory and practice behind me, i’m feeling very confident to take the next steps forward in my coaching journey!

The online workbooks and assessments were great!

This is a really good foundational program and has been a great experience!

I have become a better coach because of this course. I am more aware of myself and how my brain will work in the workplace, understanding that everyone is different and we need to our strengths to achieve greatness!

My experience was well supported from the begining, before enrolmment, in Nick asking many questions and alerting me to funding. This was fantastic!
Continued support was in the workbooks and content. It was interesting, practical and viewing the recorded webinars was easily accessible. The coaching buddy sessions are very helpful for practice and all the assessents required were valuable

The whole program was excellent from beginning to end! The content is superb and will be treasured throughout my career.

My skills have grown immensely through the course content, assessments and coaching practise. Doin the course, i was able to get myself into situations where i was able to apply the coaching toolkit at work and in private coaching situations.

I found the program really helpful and well organised, also really enjoyed how interactive it was!

Fantastic experience! I have learnt so much and truly enjoyed the experience. Brigitte was an amazing facilitator and I really appreciated and valued the effort she put in to marking my assessments and providing feedback!

Fantastic program and I got a lot out of it, more than I expected!

I loved it and recommended this course to various peers who i believe can also unlock and maximise their potential and can learn a lot from this course!

The Open Door Coaching team have been fantastic and i have felt supported throughout

I have a much better understanding of coaching tools and techniques. I have increased my confidence in my ability to coach!

One of the best training programs I’ve done in my career. I have gotten so much from the training and the independent learning!

I really enjoyed the course, would highly recommend!

I am honestly knocked off my feet with how well i received this entire course. The delivery, the online material, the support team, the buddy community and of course the associated content have exceeded my expectations!

The content of the program was great, with the webinars being really helpful and Brigitte was also really supportive and happy to provide extra support where required!

I would like to express my gratitude to Brigitte, I would like to thank her for her dedication, professionalism, passion and detailed feedback!!

I loved the program including the course materials, Natalie’s workshop, the interaction with other program participants, the support from all the staff at Open Door and the assessment process. The program and its requirements were clear, easy to understand and were presented in an engaging and thoughtful way!

I loved this program, learning the theory and then applying the tools has been incredible!

I have absolutely LOVED the program!

The responsiveness and support from the staff at Open Door was just incredible, they were s0 encouraging and understanding through what was a difficult year and I may have given up on my goal of finishing the course had it not been for their support. It was a very enjoyable course and I gained so much from it both personally and professionally, the tools and skills are so practical and applicable to the workplace!

This course has been hugely valuable for me and has lifted my professional practice to the next level!

My skills have grown as I not only know the tools required to coach but I also understand what makes a great coach. Specific skills that I have grown include: active listening, asking quality questions and being present.

I loved the course and how easy it was to submit work and the speedy feedback on assessments!

I have significantly more confidence since finishing this program in utilising the coaching models I was already familiar with, along with those that were totally new!

I am proud to say the webinars were great and the learnings were even better! I am proud to have completed the course via Open Door Coaching

This course has allowed me to mature my listening skills and expand my knowledge on coaching techniques and there practical application

Thank you Brigitte! I would have struggled to get through it without your super prompt and encouraging support – always helpful and positive. Excellent faciliation of the 5 online face to face sessions also – worthwhile attending these!

The whole team is so encouraging!!

I really enjoyed the program and thought that Nat was an excellent trainer and coach. I also enjoyed doing the online training with a wide cross section of people who were dedicated to coaching and growing their abilities

Its a great, well structured program

I absolutely loved the course and would 100% recommend it, it has turned my life around!

Big thanks to Brigitte who was so efficient with returning assessments and completed modules. I enjoyed the videos and Natalie’s upbeat personality kept me interested!

I enjoyed this course more than I thought I would and found myself getting lost in the context much deeper than I needed to because I found it so interesting and easy to read or listen to

I have learn’t some great tips that are going to enhance my work with clients!

This program met and exceeded my expectations!

An enjoyable and very worthwhile program which easily surpassed my expectations and encouraged me to apply immediately for the Diploma program with Open Door!!

This is the best program I have ever participated in!

Through this course, I have learned that the power to change is within me and learning how to harness this power, is one of the greatest skills that I can share with those around me. Helping clients experience this, is life-changing for all parties which represent a huge achievement to me.

In every interaction I ask myself what models I could be using, I ask what more can i get out of this interaction that is going to help myself, the team and the organisation. It has been a fantastic journey.

The course was great! I learnt some valuable, practical skills that have helped me and my colleagues!!

I’ve got a great range of tools to use! Instead of fumbling my way through sometimes awkward conversations, I feel well armed to tackle all the curly questions and tricky situations

This program has been fantastic. The material, support and timeframe have been perfect to learn, contextualise and apply in a way that has maximised the lift in my capability

I am feeling much more confident in my coaching skills. I am mostly proud that i can now boast that i am Certificate IV qualified! Thanks to everyone at the Open Door Coaching team!

I have developed my questioning technique and taken a more open approach to problems

The course was brilliant and very enriching. It is a skill set that will be fundamental in my approach in developing a workforce that has driven employees to better themselves.

Absolutely loved the course! I would recommend it, and have done to colleagues. Thank you so much 🙂

I have more personal confidence in dealing with people on a broad spectrum as well as helping people resolved their issues while being focussed on their own ideas, not mine.

My tool belt is developing nicely and still continues to grow.

The support from the Open Door staff is amazing. Thanks guys!

Fantastic course, would recommend!

I look for opportunities to coach now, not just in a scheduled coaching session. I am almost doing it without thinking.

I really enjoyed this course and got a lot out of it. It provided me the opportunity to grow personally and gave me some very useful coaching skills.

Your face to face program an online program is excellent!

It is a joy to be part of the Open Door Coaching Group Alumni!

It is a great course, one of the most beneficial I have done!

I think the course was excellent in all aspects!

My confidence has grown with what I have learnt with the program. I truely believe this program has changed my approach to all I do.

I have developed as a leader in my ability to develop myself and others. I developed an ability to detect “below the line” thinking, and to develop narrative to move above the line.

I feel this program has not only given me the tools to develop as a coach, but I have done a lot of self reflection and self development. I have found myself setting goals daily and really putting the time and effort into looking at what I want to achieve!

My confidence is growing as I think in terms of questions to ask rather than simply imparting an answer to someone else’s question. This is major and positive!

This coaching course has changed my behaviour significantly and positively in my life. Where once i loved solving others problems, I now love seeing others solve their problems

Using the ZOOM meeting worked really well including the breakout session.  A terrific and engaging course, I enjoyed it immensely.

I loved it! It gave me everything I was hoping for (confidence, a framework and many lenses to consider) and more!

It is an excellent program that can be adapted to any area of a workplace. It will assist me with all my communications with other people, delivered by a very passionate facilitator, easy to listen to, flexible and attentive to the class.  I am thoroughly energised by what I have learnt so far.

This is the best program I have ever participated in. The Friday webinars have been great to help me embed the information I have learned. I am really appreciative of everyone that works at Open Door Coaching and the care and effort they put into helping everyone that joins the program.

My workplace skills and capabilities have taken a very positive turn. Where I would get exhausted or overwhelmed by difficult work relationships, I now am equipped and confident to manage these relationships and use some of the models I have learned to get positive outcomes in our interactions.

I thought the online format via ZOOM worked well and for people outside of capital cities, it is a much more affordable and less disruptive way of undertaking the training.

The course has really enhanced and further developed my skillset. What a phenomenal four days for the Zoom face to face part of the course and amazing, quick turnaround on assessment of online modules.

I have confidence in my ability to coach others. My skills have grown significantly and I am so much more conscious of not responding to my team with solutions with a great toolkit to support me. This coaching course has changed my behaviour significantly and positively in my life. Where once I loved solving others problems I now love seeing others solve their own problems.

Great work, this course  is amazing and definitely supports me in my goals. I have always wanted to make a difference and found coaching to be more beneficial than mentoring to support an individual to take responsibility for their own development and to move forward in their goals.

Since starting the program, my work role has not changed, but I have developed as a leader in my ability to develop myself and others. I developed an ability to detect “below the line” thinking, and to develop narrative to move above the line. My listening and questioning skills have grown, and my ability to detect opportunities for growth in self and others.

I feel I have the skills to better lead, manage and coach people in the workplace. The communication skills I have learnt have assisted me in my communications and have improved my relationships at work and home. I thought the program was great. It was challenging and a lot of work. But in the end there were real and useful learning outcomes. I really enjoyed this course and got a lot out of it. It provided me the opportunity to grow personally (the most important output) and gave me some very useful coaching skills

I have grown in confidence and started the journey of becoming a coach. The course provided me with some excellent theory and practical components which have worked together well in helping me along the journey. I now have greater confidence and much better listening skills. I’ve learnt what active listening actually means.  The higher level of confidence has allowed me to develop my coaching skills at a faster than expected rate.

I find that questions I ask now in normal conversations can be a lot more meaningful. It’s nice to be able to show people you are genuinely listening

My approach to all personal and professional discussions and my confidence has grown with what I have learnt from the program. I truely believe this program has changed my approach to all I do. I believe I have enhanced my communication and how to read and interact with different personalities types, listening with purpose and communicating with intent to learn and grow others.

I can see the benefits and knowledge and skills in coaching and can see its benefits in self coaching, one on one coaching and team coaching as well as in everyday conversations and conflict resolution. The face to face program and online program is excellent. I have completed various vocational and post graduate study courses and this is the best so far. Natalie Ashdown is an inspirational coach and trainer. Her teaching methods are engaging and very effective. Brigitte Calvert always completes assessment reviews speedily and the feedback was excellent and assisted in the learning process.

I am now comfortable coaching. I see lots of opportunities and I have realised that I have many skills. I have a greater awareness of serving the higher needs of all within my interactions. I am much better at posing appropriate questions to foster internal reflection. I think it is an excellent program.

I’ve learned a lot about myself and how to conduct conversations and am now confident to be able to perform a coaching session and have enjoyed a new sense of learning since commencing the course.

The program enabled me to reflect upon and identify HOW I coach. Throughout the assignment work I revisited my other training guides and has reinforced what I already knew, and also refreshed my knowledge of my coach training. I have a greater awareness of the theory and techniques that I use in my coaching practice each day . My coaching is much more effective as I am spending more time on the issues below the surface which is providing greater value and benefit to my clients.

I am now confident in holding coaching conversations with people. Not only am I able to set up a coaching business, but also my listening skills have improved immensely. This helps me in my business and my sales calls.

I have new skills to use professionally and personally, particularly regarding active listening, powerful questioning and a range of excellent materials to draw upon and reflect upon.

My attitude towards leadership coaching has changed greatly. I used to “teach” leaders how to manage people but now I use coaching to develop leaders’ skills. Whenever staff or managers come to me with a question, problem or issue, instead of giving them the answers, I coach them by asking the “who”, “how” and “what” questions. I have coached staff and managers through performance reviews, career development and employee relations issues.

Totally loving using my new coaching skills in the workplace. Staff are delighted with how I am helping them to solve their own problems. Absolutely loved the course! Would recommend it.

I’ve definitely grown personally as I’ve learnt new communication skills. I’ve started employing those skills in everyday work situations. I’m leading the way for my unit in adopting a coaching culture.

The way I view things has changed from trying to provide answers to helping people find their own answers. I have improved my listening skills and allow space for other’s answers.

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Choose the study style that’s right for you

SELF-PACED STUDY

online coaching certificate
  • SELF-PACED LEARNING

    Study when you want to

  • ICF HOURS

    30

  • INVESTMENT

    $5,975

  • PAYMENT PLAN AVAILABLE

    Yes. Conditions apply.

Self-paced online study is perfect if you can’t get to one of our face to face coaching programs.

Alternatively if you prefer the flexibility to study in your own time. Furthermore, you can start anytime you like.  Work through the program at your own pace.

In addition, receive support along the way from the expert team at Open Door Coaching. Subsequently, we have students studying with us online from all over the world.

On enrolment you have 6 months to complete your assessments.

FACE TO FACE
(via ZOOM)

  • COURSE DATES

    This is a 5 day course. Select dates from the dates below.

  • ICF HOURS

    60

  • INVESTMENT

    $7,975

  • EARLY BIRD SAVING

    Book 30 days in advance and save $200

  • PAYMENT PLAN AVAILABLE

    Yes – conditions apply.

Join one of our five day courses and kick start your coaching skills. Importantly, we focus on learning all the coaching tools, frameworks and methods. In addition to an emphasis on practice.

Consequently, at the end of the last day, you’ll feel confident and comfortable in your coaching abilities.

We only have small group sizes. Subsequently you get unprecedented access to your facilitator during the course.  Moreover, answers to all your questions. You will receive expert feedback and support to ensure you are coaching at your best.

After the five days you have 6 months to complete your assessments.

IN HOUSE

  • TAILORED FOR YOUR ORGANISATION

    We will discuss your requirements and design this program specifically for you.

  • INVESTMENT

    You will receive a detailed proposal which will include the cost of your tailored program.

We can deliver this course in-house. Importantly, it is usually more cost effective for group enrolments. Therefore, contact us for more details.

SELF-PACED STUDY

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FACE TO FACE STUDY

ENROL NOW

IN HOUSE TRAINING

ENQUIRE NOW

2026 Coaching Course Dates

August 2026 (via ZOOM)

  • Tuesday 11th & Wednesday 12th August 2026
  • Tuesday 18th & Wednesday 19th August 2026
  • Tuesday 25th August 2026

FACE TO FACE STUDY

ENROL NOW

November 2026 (via ZOOM)

  • Tuesday 17th & Wednesday 18th November 2026
  • Tuesday 24th & Wednesday 25th November 2026
  • Tuesday 1st December 2026

FACE TO FACE STUDY

ENROL NOW

ADDED VALUE WITH YOUR COACHING COURSE

  • NETWORKING

    Access to private student networking groups on Facebook and LinkedIn

  • ACCESS TO WEBINARS

    Access to our weekly coaching café webinars (even after you’ve finished your course!)

  • RESOURCES & TOOLKITS

    You’ll have access to an extensive supply of resources & toolkits

  • PROFILING

    Each participant will receive their personal Type Discovery Profile, providing valuable insight into working and coaching styles

  • SUPPORT

    Enjoy outstanding student support by phone, email and online

Government Accreditation

Upon completion you will achieve the nationally accredited Certificate IV in Workplace and Business Coaching (11314NAT). Indeed, our qualifications were Australia’s first Government accredited programs. That is, specifically providing workplace and business coaching skills in the workplace.

Up until 30th June 2026 your training and assement is delivered by: The Open Door Coaching Group Pty Ltd (RTO Code 21858). From 1st July we are pleased to announce that the coaching courses will be delivered by the Australian Institute of Management Education and Training Pty Ltd, RTO Provider No. 0049, trading as IECL Academy. AIM is the issuing Registered Training Organisation and is responsible for your training and assessment. On successful completion, AIM will issue your Certificate and/or Statement of Attainment.

ICF Accreditation

The Certificate IV is recognised as an International Coach Federation Level 1 accredited program.  As such, it is aligned with the ICF Core Competency Framework.  Completion of the program in the face to face format enables to you go on and gain an ICF Credential. More information about ICF credentials can be found here.

In order for you to make an informed decision about your coach training, may we just suggest that you ask the organisation the specific questions: are they are Registered Training Organisation or do they partner with an RTO? Furthermore, is the program an approved ICF Level 1 accredited program or do you need to do additional training to achieve this?

Recognition of Prior Learning

If you think you have the coaching skills and experience in the units of competency above, then we can discuss recognition of prior learning with you.  You need to be able to meet all the performance criteria in the units of competency that you are seeking recognition of prior learning for.  We have a handy checklist that you can complete to start the process of documenting your coaching skills and experience.

To RPL process call us on +61 2 8270 0600.

Direct Credit Transfer towards your Coaching Qualification

Importantly, you can also receive direct credits if you have already achieved the stated units of competency.

Frequently asked questions about your coaching course

How long will the coaching course take?  Furthermore, how many hours a week will I need?

Your enrolment fee includes 6 months of access to the materials and support to achieve your qualification. With this in mind, extensions are available at a fee of $65.00 per month. With this in mind, extensions are available for a fee (refer to your enrolment terms and conditions). Furthermore, students tell us they allow 2-3 hours a week, over the six months.  This is a realistic time frame for completion. Of course, everyone is different.

What are the pre-requisites for the course?

There are no mandatory requirements. However, it is recommended students have:

  • a minimum of six months employment or volunteer experience in working with a range of people in the workplace; and
  • competency in literacy (reading and writing), oral communication and learning strategies – sufficient to use coaching tools to coach people in the workplace; reflect on their coaching and receive feedback; and document answers to assessment questions.

What about government funding availability for the coaching course?

Government funding may be available for you to complete the course.  Give us a call to discuss on +61 2 8270 0600

Are there any payment plans available?

Furthermore, payment plans are available. Give us a call to discuss on +61 2 8270 0600.

I am an experienced coach. Can I get recognition for my skills or a prior coaching course?

Importantly, we offer full Recognition of Prior Learning options.   In short, to have your skills recognised. With this in mind, we highly recommend a conversation with us, to determine your likelihood of gaining RPL. Give us a call on +61 2 8270 0600.

Do I have to be working? Or managing a team?

Ideally you have access to a team or people around that you can coach.  This provides you with all the practical experience that you need.  In addition, the motivation to keep going with your studies.

Maybe there is a group of people at work that can do the on-line program together? You can talk to us more about that.

Alternatively, if you don’t have a team or a formal ‘workplace’ you can still tap into the Open Door community.  For example, the Alumni of coaches who are always willing to ‘coach’ or ‘be coached’.