Resilience. That’s what people need. ‘We just need them to demonstrate more resilience’, said a frustrated client last week. As a result, I found myself asking: What does that mean? What does ‘be more resilient’ mean in the current environment?
Especially with the challenges people are facing. Some team members still in lockdown. Others with more flexibility. Some opting to take annual leave. Yet others not really wanting to because ‘there’s no-where to go’. In addition, the need to process all the change that is happening. Similarly, the need to lead our teams against a backdrop of uncertainty. Hence, I can understand if people react negatively to the call to ‘be more resilient’.