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Learning from the leaders
For over 10 years Jonathan Millen has been building engagement in his teams. Specifically, using a coaching approach. Since his early days at National Australia Bank where he inherited a team with 65% engagement and built this to 91% in just two years. In addition to his current role as Senior Manager Capability, for Tabcorp.
In our recent Coaching Café, Natalie interviewed Jonathan as part of our ‘learning from leaders’ series. This provides a unique opportunity to hear and learn from Jonathan’s experience. Including how coaching helped him move from team member, to manager to ‘leader as coach’. Furthermore, how coaching enables engagement.
Coaching and its impact on engagement
Here is a summary of the questions that Natalie asked. You can hear the answers by watching the video or listening to our podcast.
Jono, thanks so much for agreeing to share your experience with coaching and its impact on engagement in the workplace.
- Perhaps can you take us back to the early days of leadership at NAB. What were you facing in terms of engagement?
- Furthermore, what approach did you take to start turning things around?
- Jono, you’ve been directly involved in the introduction of coaching in the workplace, to address engagement. What difference has coaching made to engagement in the workplace that you have noticed?
- You’ve shared with me that you needed to evolve from team member, to manager, to leader as coach. What enabled you to make this transition?
- How has coaching helped you evolve as a leader, across your career?
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