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So many managers tell us that they want their team members to demonstrate ‘more resilience’. Sometimes it’s said with frustration. Especially in a kind of ‘wish they would just get on with it’ manner. But we know that resilience means more than this. In addition, it means more than just bouncing back.
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When things are going well
Darren Cahill is a former ATP World No. 22 tennis player. In addition, tour coach and legendary television commentator. He said, ‘I think anyone can coach in any sport or business when things are going well. That’s the easy part. However, when things are difficult. How do you address those issues?’
Patrick Mouratoglou, former coach of Serena Williams, said, ‘We are accountable for our players’ achievements. It is up to us to take responsibility for them, both in victory and in defeat.’
Importantly, What Makes a Great Coach? offers key tips around resilience. Particularly, this is what the business world can learn from sport. Specifically, from elite tennis and tennis coaching:
- Resilience is a driving force to get up and play well. Especially when the odds are against us.
- You need to reinforce each other’s strengths and our ability to bounce back.
- Overcoming a disappointing loss by focusing on your strengths. Furthermore, being able to find a reason to get motivated to bounce back, are the cornerstones to building your resilience.
- You need to win the critical points and keep re-setting point after point.
- If you dwell on each lost point, you are never going to be successful.
In elite tennis this is called micro-moments of resilience. And this is what we need to focus on in the workplace.
The mantra for resilience
Importantly, Emma offers a mantra about resilience. She says, ‘Never be down for more than an hour.’
For an organisation, team, or individual to achieve long-term results. They need to acknowledge that there will be setbacks. In particular, that not everything will go our way or be perfect. That’s where the resilience kicks in. To enable a focus on high performance and achieving organisational goals, despite the setbacks.
Reflecting on our resilience
Furthermore, in her interviews, Emma gathered some other key questions from the coaches. Importantly, to help us reflect on our own resilience. Including:
Former ATP No. 100 tennis player and motivational coach Jeff Salzenstein:
‘How do you handle stress?’
Track and field coach Vicky Huyton:
‘How many times did you get knocked down and where did you find the strength to get back up?’
FL Coach Jay Gruden:
‘How do people handle adversity? Because everyone can handle success easily. It’s adversity. It’s when teams don’t do as well as expected, when players don’t do as well as expected. How do you get motivated to work even harder on a daily basis?’
What Makes a Great Coach? gives us the opportunity to reflect on our own coaching practices. So you might like to take the time to listen to the podcast where we share the research and stories around resilience from the book. And most importantly key idea that we can all use to reflect on how we coach around resilience. Furthermore, help managers overcome their frustrations.
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