Building workplace engagement through coaching

How does coaching build workplace engagment?
How do you go from 65% engagement to 91% in just two years?
We know that coaching builds engagement in the workplace. But what are the actual results? Furthermore, what role does coaching play in building workforce engagement?

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Learning from the leaders

For over 10 years Jonathan Millen has been building engagement in his teams. Specifically, using a coaching approach. Since his early days at National Australia Bank where he inherited a team with 65% engagement and built this to 91% in just two years. In addition to his current role as Senior Manager Capability, for Tabcorp.

In our recent Coaching Café, Natalie interviewed Jonathan as part of our ‘learning from leaders’ series. This provides a unique opportunity to hear and learn from Jonathan’s experience. Including how coaching helped him move from team member, to manager to ‘leader as coach’. Furthermore, how coaching enables engagement.

Coaching and its impact on engagement

Here is a summary of the questions that Natalie asked. You can hear the answers by watching the video or listening to our podcast.

Jono, thanks so much for agreeing to share your experience with coaching and its impact on engagement in the workplace.

Perhaps can you take us back to the early days of leadership at NAB. What were you facing in terms of engagement?
Furthermore, what approach did you take to start turning things around?
Jono, you’ve been directly involved in the introduction of coaching in the workplace, to address engagement. What difference has coaching made to engagement in the workplace that you have noticed?
You’ve shared with me that you needed to evolve from team member, to manager, to leader as coach. What enabled you to make this transition?
How has coaching helped you evolve as a leader, across your career?

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Rebecca BlurtonNew South Wales

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Steven FordNew South Wales

The course has really enhanced and further developed my skillset. What a phenomenal four days for the Zoom face to face part of the course and amazing, quick turnaround on assessment of online modules.

Mike WilliamsonVictoria

I have confidence in my ability to coach others. My skills have grown significantly and I am so much more conscious of not responding to my team with solutions with a great toolkit to support me. This coaching course has changed my behaviour significantly and positively in my life. Where once I loved solving others problems I now love seeing others solve their own problems.

Sarah ProudfordNew South Wales

Great work, this course is amazing and definitely supports me in my goals. I have always wanted to make a difference and found coaching to be more beneficial than mentoring to support an individual to take responsibility for their own development and to move forward in their goals.

Royston DouglasNew South Wales

Since starting the program, my work role has not changed, but I have developed as a leader in my ability to develop myself and others. I developed an ability to detect “below the line” thinking, and to develop narrative to move above the line. My listening and questioning skills have grown, and my ability to detect opportunities for growth in self and others.

James Blagg South Australia

I feel I have the skills to better lead, manage and coach people in the workplace. The communication skills I have learnt have assisted me in my communications and have improved my relationships at work and home. I thought the program was great. It was challenging and a lot of work. But in the end there were real and useful learning outcomes. I really enjoyed this course and got a lot out of it. It provided me the opportunity to grow personally (the most important output) and gave me some very useful coaching skills

Campbell SmithVictoria

I have grown in confidence and started the journey of becoming a coach. The course provided me with some excellent theory and practical components which have worked together well in helping me along the journey. I now have greater confidence and much better listening skills. I’ve learnt what active listening actually means. The higher level of confidence has allowed me to develop my coaching skills at a faster than expected rate.

Gary MottQueensland

My approach to all personal and professional discussions and my confidence has grown with what I have learnt from the program. I truely believe this program has changed my approach to all I do. I believe I have enhanced my communication and how to read and interact with different personalities types, listening with purpose and communicating with intent to learn and grow others.

Trevor SchollVictoria

I can see the benefits and knowledge and skills in coaching and can see its benefits in self coaching, one on one coaching and team coaching as well as in everyday conversations and conflict resolution. The face to face program and online program is excellent. I have completed various vocational and post graduate study courses and this is the best so far. Natalie Ashdown is an inspirational coach and trainer. Her teaching methods are engaging and very effective. Brigitte Calvert always completes assessment reviews speedily and the feedback was excellent and assisted in the learning process.

Amanda BanksACT

I am now comfortable coaching. I see lots of opportunities and I have realised that I have many skills. I have a greater awareness of serving the higher needs of all within my interactions. I am much better at posing appropriate questions to foster internal reflection. I think it is an excellent program.

Belinda BeattyWestern Australia

I’ve learned a lot about myself and how to conduct conversations and am now confident to be able to perform a coaching session and have enjoyed a new sense of learning since commencing the course.

Melissa HennessyACT

The program enabled me to reflect upon and identify HOW I coach. Throughout the assignment work I revisited my other training guides and has reinforced what I already knew, and also refreshed my knowledge of my coach training. I have a greater awareness of the theory and techniques that I use in my coaching practice each day . My coaching is much more effective as I am spending more time on the issues below the surface which is providing greater value and benefit to my clients.

Gaye KuelsenQueensland

I am now confident in holding coaching conversations with people. Not only am I able to set up a coaching business, but also my listening skills have improved immensely. This helps me in my business and my sales calls.

Annelou JansenVictoria

I have new skills to use professionally and personally, particularly regarding active listening, powerful questioning and a range of excellent materials to draw upon and reflect upon.

Tui DavidsonACT

My attitude towards leadership coaching has changed greatly. I used to “teach” leaders how to manage people but now I use coaching to develop leaders’ skills. Whenever staff or managers come to me with a question, problem or issue, instead of giving them the answers, I coach them by asking the “who”, “how” and “what” questions. I have coached staff and managers through performance reviews, career development and employee relations issues.

Xiao YuVictoria

Totally loving using my new coaching skills in the workplace. Staff are delighted with how I am helping them to solve their own problems. Absolutely loved the course! Would recommend it.

Natalie MayNew South Wales

I’ve definitely grown personally as I’ve learnt new communication skills. I’ve started employing those skills in everyday work situations. I’m leading the way for my unit in adopting a coaching culture.

Anthony PalmerVictoria

The way I view things has changed from trying to provide answers to helping people find their own answers. I have improved my listening skills and allow space for other’s answers.

Raymond SevilleQueensland

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