Highlight 3: Focus on communication
Wow, I wonder what Albert Einstein would think now. Our communication was challenged in 2020. The need for a focus on communication and human interaction is so important. As is flexibility in our communication. To find the right balance was a definitely a highlight and a key lesson. That balance between connection and virtual meeting fatigue.
Leaders and managers will need to demonstrate their commitment to communication in 2021 and a lot of our coaching will be around that. Last year they might have gotten away with a few things and blamed COVID, but this year those excuses are going to wear thin.
Having different levels of conversation; continuing to give feedback when working from home and finding the time to communicate will continue to dominate conversations. Thinking about better ways to do performance conversations including getting the mindset right for performance conversations is also important. Particularly because a lot of performance conversations were put on hold in 2020. We can’t keep putting them off, so how to do this effectively, will be a key coaching topic.